Public offer of the online store "RIVIERA BIOTECH"
1. General Provisions and Key Terms
1.1. Seller – Limited Liability Company "RIVIERA BIOTECH" (OGRN 1082308005416), address: 350059, Krasnodar Region, Krasnodar, Onezhskaya St., Building 64, Office 6, telephone: +7 (800) 550-00-48, email: info@rivierabiotech.ru/.
1.2. Online Store – the "RIVIERA BIOTECH" website at the following address: https://rivierabiotech.com/. The seller uses the website to conduct business, displaying the products it offers to customers, as well as the terms of purchase, delivery, payment, returns, and exchanges.
The website is available 24/7. Store business hours (order processing and fulfillment, etc.) are from 9:00 AM to 6:00 PM Moscow time on weekdays.
1.3. Buyer – any individual or A legal entity that has placed an order to purchase goods from the seller in accordance with the procedure established in Section 3 of the Offer.
A consumer buyer is an individual who purchases goods for personal, family, household, or other needs unrelated to their business activities.
1.4. An offer is a public offer by the seller to any person to enter into a contract for the sale and purchase of goods (hereinafter referred to as the "contract") under its terms. The offer is public (Clause 2, Article 437 of the Civil Code of the Russian Federation). The offer comes into force from the moment it is posted on the online store's website at https://rivierabiotech.com/ and remains valid until revoked.
The seller reserves the right to modify or revoke the offer unilaterally. All changes come into force and are considered communicated to the buyer upon posting on the specified website. Orders already placed at the time of the offer modification or revocation will be fulfilled under the terms of the offer in effect at the time of their placement.
2. Subject of the Agreement
2.1. The seller undertakes to transfer ownership to the buyer, and the buyer undertakes to pay for and accept the goods ordered under the terms of the offer in the online store.
2.2. "Goods" – any goods that the seller offers for sale on the online store website using a catalog with item names, accompanied by a description (including price, manufacturer information, service life and warranty periods, etc.) and photographs. The current version of the catalog is available on the online store website at: https://rivierabiotech.com/.
3. Agreement Conclusion and Order Process
3.1. Acceptance of the offer is deemed to be the moment the buyer places an order for the goods from the seller. From this moment, the agreement is considered concluded.
3.2. The buyer places an order independently on the online store website using the order form. An order can be placed for any product from the catalog on the online store website at: https://rivierabiotech.com/, which is in stock. Seller.
3.3. To place an order, the buyer must register on the online store website. Upon registration, a personal account with a unique username and password is created.
3.4. When placing an order, the buyer provides the seller with their full name (company name), contact phone number, and email address, the delivery address, preferred delivery methods, and payment methods. These preferred options are selected by the buyer based on the terms of the offer, as well as the delivery territories and time slots posted on the online store website at: https://rivierabiotech.com/.
3.5. The order is considered completed when the "Confirm Order" button is clicked at the final stage of the order process.
3.6. To confirm the order and conclude the contract under the terms of the offer, the seller sends the date and order number by email to the email address provided by the buyer.
3.7. By placing an order, the buyer confirms that:
· they are a legally competent citizen or a representative of a legal entity authorized to order goods;
· they have read the current version of this Agreement. The buyer accepts the terms of the offer and agrees to its terms;
· undertakes to pay for and accept the ordered goods;
· has provided accurate information when registering on the online store website and placing an order;
· transfers their personal data to the seller for processing for the purpose of concluding and executing the contract: full name, telephone number, email address, and delivery address (for individuals).
4. Order Cost and Payment
4.1. The order cost consists of the product price and delivery cost, which are determined unilaterally by the seller. If the seller changes the product price or delivery cost after the order has been placed, the order will be paid at the price at the time of placement.
4.2. The product price is determined from the catalog on the online store website at: https://rivierabiotech.com/.
4.3. Delivery costs are not included in the product price and are paid separately. Delivery rates, taking into account delivery method, time intervals, and territory, are listed on the online store website at: https://rivierabiotech.com/.
4.4. The buyer can pay for the order in cash or by bank transfer. The payment method is selected when placing the order, taking into account the limits on cash payments established by Russian law.
4.5. When paying in cash, the buyer pays the order cost upon delivery of the goods. The seller will issue the buyer a receipt or other document confirming payment for the goods.
4.6. For cashless payment, the buyer must make a full prepayment for the order within 24 hours of placing the order. The buyer's obligation to pay for the order is considered fulfilled once the full prepayment is received in the seller's bank account. If payment is not received within the specified timeframe, the order is considered canceled, and the seller will notify the buyer accordingly by email.
5. Delivery
5.1. The seller will deliver the goods by courier to the buyer's address or to one of the pickup locations specified on the online store website at https://rivierabiotech.com/ within the timeframe agreed upon with the buyer when confirming the order. The buyer selects the delivery method (and the pickup location if pickup is required) when placing the order.
5.2. Upon receipt of the goods, the buyer must inform the courier or pickup location manager of the order number and present an identification document. If the buyer is a legal entity, their representative must present a power of attorney to receive the goods and an identification document.
5.3. Upon delivery of the goods, the buyer inspects their appearance and completeness and signs the order form, confirming receipt of the goods and has no complaints regarding their appearance, quantity, or completeness.
5.4. Ownership of the goods transfers to the buyer upon delivery, subject to full payment.
5.5. If the buyer fails to pick up the goods at the pickup location within the time agreed upon when placing the order or fails to perform other actions required for acceptance, the seller will re-deliver the goods at a new time agreed upon with the buyer by telephone. The buyer will be charged for re-delivery at the seller's rates, as specified on the online store website at: https://rivierabiotech.com/.
6. Order Changes and Cancellations
6.1. If, after placing an order, the seller discovers that the ordered product or the required quantity is out of stock, the seller will immediately notify the buyer by telephone. The buyer has the right to replace the missing product with a similar one or to cancel the order in whole or in part.
6.2. The buyer has the right to cancel the order in whole or in part at any time before delivery by telephone or email. No payment will be made for such an order (or part of the order). If a buyer who is not a consumer cancels the order completely after the order has already been submitted for delivery, the buyer is obligated to pay the previously agreed delivery cost.
6.3. If the buyer cancels a prepaid order in accordance with paragraphs 6.1 and 6.2 of the offer, the seller will refund the amount paid for the order (and in the case of a partial cancellation, the overpayment amount) to the same bank account from which the seller received the payment, or to other bank account details that the buyer notifies the seller in writing. The refund will be made within 7 (seven) business days from the date of cancellation.
6.4. By agreement with the seller, the buyer has the right to change the order no later than 24 hours before the start of the agreed delivery time slot. If the order is prepaid, the seller will adjust its price and notify the buyer of the remaining amount, or will refund the overpayment to the buyer's account in accordance with paragraph 6.3 of the offer.
7. Return and Exchange of Goods
7.1. If the buyer discovers defects in the goods, they have the right to make claims against the seller in accordance with the Civil Code of the Russian Federation and other legal acts. Among other things, the buyer has the right to cancel the contract, return the defective product to the seller, and demand a refund. The buyer/consumer also has the right to make claims under the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992, No. 2300-1.
7.2. Claims regarding product quality must be sent in writing to the seller's email address. The claim must include the buyer's full name, order number and date, payment date, and delivery date, as well as a description of the identified defects and the date and circumstances of their discovery. Photographs may be attached to the claim.
7.3. The buyer/consumer has the right to refuse a product of proper quality at any time before delivery, and within seven days after delivery, provided its presentation, consumer properties, and a document confirming the fact and terms of purchase are preserved. If the document is not preserved, other proof of purchase may be presented. The buyer completes a return request, stating their full name, order number and date, payment date, and delivery date.
The consumer has no right to refuse a product of proper quality with specific properties if the product can be used exclusively by the person purchasing it.
7.4. The buyer may return a product (both of proper quality and defective, if returned under the terms of the offer) by delivering it, at their discretion:
· to one of the pickup locations listed on the online store website at: https://rivierabiotech.com/;
· to the seller's courier at the buyer's location. A return request using this method is submitted by phone by the seller. If the returned product is of proper quality, the buyer pays the return shipping costs to the courier at the seller's rates specified on the online store website at: https://rivierabiotech.com/.
7.5. When returning a product (whether of proper quality or defective), the seller will refund the purchase price to the buyer no later than ten (10) days from the date the buyer requests a refund, using the bank account from which the seller received the money or as the buyer provides in writing. If the returned product is of proper quality, the cost of return shipping by courier to the seller will be deducted from the refund amount.
8. Other Provisions
8.1. Any matters not covered by the offer will be determined in accordance with Russian Federation law.
8.2. Seller's details: Limited Liability Company "RIVIERA BIOTECH" (OGRN 1082308005416, INN 2308145179, KPP 231201001, current account 40702810447320000876 in the YUZHNY BRANCH of PJSC "BANK URALSIB", Krasnodar, correspondent account 30101810400000000700, BIC 040349700).
1.1. Seller – Limited Liability Company "RIVIERA BIOTECH" (OGRN 1082308005416), address: 350059, Krasnodar Region, Krasnodar, Onezhskaya St., Building 64, Office 6, telephone: +7 (800) 550-00-48, email: info@rivierabiotech.ru/.
1.2. Online Store – the "RIVIERA BIOTECH" website at the following address: https://rivierabiotech.com/. The seller uses the website to conduct business, displaying the products it offers to customers, as well as the terms of purchase, delivery, payment, returns, and exchanges.
The website is available 24/7. Store business hours (order processing and fulfillment, etc.) are from 9:00 AM to 6:00 PM Moscow time on weekdays.
1.3. Buyer – any individual or A legal entity that has placed an order to purchase goods from the seller in accordance with the procedure established in Section 3 of the Offer.
A consumer buyer is an individual who purchases goods for personal, family, household, or other needs unrelated to their business activities.
1.4. An offer is a public offer by the seller to any person to enter into a contract for the sale and purchase of goods (hereinafter referred to as the "contract") under its terms. The offer is public (Clause 2, Article 437 of the Civil Code of the Russian Federation). The offer comes into force from the moment it is posted on the online store's website at https://rivierabiotech.com/ and remains valid until revoked.
The seller reserves the right to modify or revoke the offer unilaterally. All changes come into force and are considered communicated to the buyer upon posting on the specified website. Orders already placed at the time of the offer modification or revocation will be fulfilled under the terms of the offer in effect at the time of their placement.
2. Subject of the Agreement
2.1. The seller undertakes to transfer ownership to the buyer, and the buyer undertakes to pay for and accept the goods ordered under the terms of the offer in the online store.
2.2. "Goods" – any goods that the seller offers for sale on the online store website using a catalog with item names, accompanied by a description (including price, manufacturer information, service life and warranty periods, etc.) and photographs. The current version of the catalog is available on the online store website at: https://rivierabiotech.com/.
3. Agreement Conclusion and Order Process
3.1. Acceptance of the offer is deemed to be the moment the buyer places an order for the goods from the seller. From this moment, the agreement is considered concluded.
3.2. The buyer places an order independently on the online store website using the order form. An order can be placed for any product from the catalog on the online store website at: https://rivierabiotech.com/, which is in stock. Seller.
3.3. To place an order, the buyer must register on the online store website. Upon registration, a personal account with a unique username and password is created.
3.4. When placing an order, the buyer provides the seller with their full name (company name), contact phone number, and email address, the delivery address, preferred delivery methods, and payment methods. These preferred options are selected by the buyer based on the terms of the offer, as well as the delivery territories and time slots posted on the online store website at: https://rivierabiotech.com/.
3.5. The order is considered completed when the "Confirm Order" button is clicked at the final stage of the order process.
3.6. To confirm the order and conclude the contract under the terms of the offer, the seller sends the date and order number by email to the email address provided by the buyer.
3.7. By placing an order, the buyer confirms that:
· they are a legally competent citizen or a representative of a legal entity authorized to order goods;
· they have read the current version of this Agreement. The buyer accepts the terms of the offer and agrees to its terms;
· undertakes to pay for and accept the ordered goods;
· has provided accurate information when registering on the online store website and placing an order;
· transfers their personal data to the seller for processing for the purpose of concluding and executing the contract: full name, telephone number, email address, and delivery address (for individuals).
4. Order Cost and Payment
4.1. The order cost consists of the product price and delivery cost, which are determined unilaterally by the seller. If the seller changes the product price or delivery cost after the order has been placed, the order will be paid at the price at the time of placement.
4.2. The product price is determined from the catalog on the online store website at: https://rivierabiotech.com/.
4.3. Delivery costs are not included in the product price and are paid separately. Delivery rates, taking into account delivery method, time intervals, and territory, are listed on the online store website at: https://rivierabiotech.com/.
4.4. The buyer can pay for the order in cash or by bank transfer. The payment method is selected when placing the order, taking into account the limits on cash payments established by Russian law.
4.5. When paying in cash, the buyer pays the order cost upon delivery of the goods. The seller will issue the buyer a receipt or other document confirming payment for the goods.
4.6. For cashless payment, the buyer must make a full prepayment for the order within 24 hours of placing the order. The buyer's obligation to pay for the order is considered fulfilled once the full prepayment is received in the seller's bank account. If payment is not received within the specified timeframe, the order is considered canceled, and the seller will notify the buyer accordingly by email.
5. Delivery
5.1. The seller will deliver the goods by courier to the buyer's address or to one of the pickup locations specified on the online store website at https://rivierabiotech.com/ within the timeframe agreed upon with the buyer when confirming the order. The buyer selects the delivery method (and the pickup location if pickup is required) when placing the order.
5.2. Upon receipt of the goods, the buyer must inform the courier or pickup location manager of the order number and present an identification document. If the buyer is a legal entity, their representative must present a power of attorney to receive the goods and an identification document.
5.3. Upon delivery of the goods, the buyer inspects their appearance and completeness and signs the order form, confirming receipt of the goods and has no complaints regarding their appearance, quantity, or completeness.
5.4. Ownership of the goods transfers to the buyer upon delivery, subject to full payment.
5.5. If the buyer fails to pick up the goods at the pickup location within the time agreed upon when placing the order or fails to perform other actions required for acceptance, the seller will re-deliver the goods at a new time agreed upon with the buyer by telephone. The buyer will be charged for re-delivery at the seller's rates, as specified on the online store website at: https://rivierabiotech.com/.
6. Order Changes and Cancellations
6.1. If, after placing an order, the seller discovers that the ordered product or the required quantity is out of stock, the seller will immediately notify the buyer by telephone. The buyer has the right to replace the missing product with a similar one or to cancel the order in whole or in part.
6.2. The buyer has the right to cancel the order in whole or in part at any time before delivery by telephone or email. No payment will be made for such an order (or part of the order). If a buyer who is not a consumer cancels the order completely after the order has already been submitted for delivery, the buyer is obligated to pay the previously agreed delivery cost.
6.3. If the buyer cancels a prepaid order in accordance with paragraphs 6.1 and 6.2 of the offer, the seller will refund the amount paid for the order (and in the case of a partial cancellation, the overpayment amount) to the same bank account from which the seller received the payment, or to other bank account details that the buyer notifies the seller in writing. The refund will be made within 7 (seven) business days from the date of cancellation.
6.4. By agreement with the seller, the buyer has the right to change the order no later than 24 hours before the start of the agreed delivery time slot. If the order is prepaid, the seller will adjust its price and notify the buyer of the remaining amount, or will refund the overpayment to the buyer's account in accordance with paragraph 6.3 of the offer.
7. Return and Exchange of Goods
7.1. If the buyer discovers defects in the goods, they have the right to make claims against the seller in accordance with the Civil Code of the Russian Federation and other legal acts. Among other things, the buyer has the right to cancel the contract, return the defective product to the seller, and demand a refund. The buyer/consumer also has the right to make claims under the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992, No. 2300-1.
7.2. Claims regarding product quality must be sent in writing to the seller's email address. The claim must include the buyer's full name, order number and date, payment date, and delivery date, as well as a description of the identified defects and the date and circumstances of their discovery. Photographs may be attached to the claim.
7.3. The buyer/consumer has the right to refuse a product of proper quality at any time before delivery, and within seven days after delivery, provided its presentation, consumer properties, and a document confirming the fact and terms of purchase are preserved. If the document is not preserved, other proof of purchase may be presented. The buyer completes a return request, stating their full name, order number and date, payment date, and delivery date.
The consumer has no right to refuse a product of proper quality with specific properties if the product can be used exclusively by the person purchasing it.
7.4. The buyer may return a product (both of proper quality and defective, if returned under the terms of the offer) by delivering it, at their discretion:
· to one of the pickup locations listed on the online store website at: https://rivierabiotech.com/;
· to the seller's courier at the buyer's location. A return request using this method is submitted by phone by the seller. If the returned product is of proper quality, the buyer pays the return shipping costs to the courier at the seller's rates specified on the online store website at: https://rivierabiotech.com/.
7.5. When returning a product (whether of proper quality or defective), the seller will refund the purchase price to the buyer no later than ten (10) days from the date the buyer requests a refund, using the bank account from which the seller received the money or as the buyer provides in writing. If the returned product is of proper quality, the cost of return shipping by courier to the seller will be deducted from the refund amount.
8. Other Provisions
8.1. Any matters not covered by the offer will be determined in accordance with Russian Federation law.
8.2. Seller's details: Limited Liability Company "RIVIERA BIOTECH" (OGRN 1082308005416, INN 2308145179, KPP 231201001, current account 40702810447320000876 in the YUZHNY BRANCH of PJSC "BANK URALSIB", Krasnodar, correspondent account 30101810400000000700, BIC 040349700).